Your Guide to the Soulguard Universe
Welcome to our library of knowledge. Here, we've gathered the answers to the questions we hear most often from our circle. If your question isn't answered here, please remember our door is always open. Let's connect
About Our Talismans
Are your gemstones real?
Absolutely. Authenticity is the foundation of Soulguard. We use only 100% genuine, natural gemstones, crystals, and minerals. We reject imitations and synthetics to give you access to the pure, unadulterated energy of the Earth. This is why every bracelet is unique, with slight variations in color and pattern—a testament to its natural origin
How do I choose the right bracelet for me?
Our best advice is to trust your intuition. Take a deep breath, browse our collection, and pay attention to which bracelet truly ‘calls’ to you. Which story resonates? Which colors attract your eye? Your soul often knows what it needs. Read the descriptions for each archetype and trust the one that feels like it’s speaking directly to you
Can I wear multiple bracelets at once?
Of course! We call this creating your own "Energy Alchemy" or "stacking." Combining bracelets with different intentions can be incredibly powerful. A popular synergy is pairing a protective or grounding bracelet (like 'The Guardian's Shield') with one for manifestation or healing (like 'The Fortune' or 'Anahata Heart'). Listen to your intuition and create the combination that feels right for you today
How do I care for my bracelet?
Your talisman is an energetic tool. We recommend caring for it both physically and energetically. For detailed guidance on cleansing and setting intentions, please visit our dedicated "Caring for Your Talisman" page
What size are the bracelets?
Our standard bracelets are crafted to comfortably fit a wrist of approximately 7 inches (18cm), which is a common average size. The durable elastic cord provides flexibility for a comfortable fit on a range of wrist sizes. For our adjustable cord bracelets, the size is universal
Orders & Shipping
How much is shipping?
We offer a flat shipping rate of $5. For all orders over $50, shipping is on us—our gift to you for your commitment to your journey
How long will my order take to arrive?
We process all orders within 1-2 business days. Shipping times vary depending on your location, but we always provide a tracking number so you can follow your talisman's journey to your doorstep
Our Pact & Promise
What is your return policy?
We have a 30-Day Peace of Mind Guarantee. You have 30 days to feel the Soulguard energy. If for any reason you don't feel the resonance, you can return your bracelet for a full refund. No questions asked
What does your Lifetime Warranty cover?
Our warranty is a lifelong pact. It covers the restringing of your bracelet for life (via our Talisman Rebirth Kit) and a special policy for stones that break. For the full, beautiful details, please read Our Lifelong Pact page.
Didn't find your answer?
We are here for you. Reach out to us, and we'll be happy to help.
